Refund Policy

Last updated: 2026

Full refund — automatic

We refund 100% of your ₹99 in any of these cases:

• You complete payment but don’t receive the results email within 10 minutes
• The download link doesn’t open or returns an error
• The file is corrupted or unreadable
• Razorpay double-charged you for the same order

Email hello@rentkochi.in with your order confirmation. We refund within 24 working hours. Razorpay typically credits the original method within 5–7 business days.

Discretionary refund — case by case

If you read the results and feel they don’t give what was promised on the landing page, email us within 7 days of purchase with specifics. We review each case and refund where the complaint is reasonable.

What we do not refund

• Outcomes from contacting brokers/owners listed — we don’t control whether they respond, have properties available, or quote a fair price
• Rental decisions you make — we’re an information service, not a broker
• Requests submitted more than 14 days after purchase

How to request

Email hello@rentkochi.in with subject “Refund — <your order ID>”. Include your Razorpay payment ID (in your receipt), the email used for the order, and a line on why you’re asking. We confirm within 24 hours.